E-commerce Store Regulations

Supply of goods

  1. Regarding the supply of goods, our customers may choose one of the following two types of delivery:
    1. picking up the goods by themselves from the SIA “Metāla Alianse” store located at Voldemāra Baloža street 13 in Valmiera;
    2. delivery with a courier to your chosen address in Latvia, automatically calculating the cost of delivery by the system.
  2. The goods are made ready for pickup or delivery within a week, the exact time being specified by the sales manager upon receipt of the order.


Terms for return of goods

  1. The Buyer shall have the right to refuse from keeping the item and return it to the Seller within 14 days of receiving the order, unless the item is specifically prepared according to the customer's specifications.
  2. In order to reject the goods received, the Buyer must contact the Seller by email at This email address is being protected from spambots. You need JavaScript enabled to view it., by stating his or her name, order number and data.
  3. Upon confirmation of receipt of refusal by the Seller, the Buyer shall return the item in its original packaging without any signs of use to the address at Baloža iela 13, Valmiera, or by any other means agreed upon in advance with the Seller.
  4. The refund shall be made to the Buyer within 14 days of receipt of the goods by the Seller.
  5. If the Buyer has indicated a desire to return the goods, but the goods have not been received by the Seller within 14 days of requesting the return, the refusal shall cease to be valid and it shall no longer be possible to return the goods.
  6. The delivery costs shall be borne by the Buyer and the delivery costs shall not be compensated when the goods are initially delivered to the Buyer.


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